Frequently Asked Questions
Everything you need to know about Levoit products and services.
How do I know when to replace my air purifier filter?
Most Levoit air purifiers feature a Check Filter Indicator light that will illuminate when it is time for a replacement, typically every 6 to 8 months depending on usage and air quality.
What is the standard shipping timeframe for orders?
Orders are typically processed within 1-2 business days. Standard shipping within the continental U.S. generally takes 3-5 business days to arrive.
Does Levoit offer a warranty on its products?
Yes, all Levoit products come with a standard 1-year warranty. You can also register your product online within 14 days of purchase to extend your warranty by an additional year.
What is your return policy?
We offer a 30-day money-back guarantee. If you are not completely satisfied with your purchase, you can return the item in its original packaging within 30 days for a full refund.
Can I control my Levoit devices using my smartphone?
Many of our Smart models are compatible with the free VeSync app, allowing you to control settings, set schedules, and monitor air quality directly from your mobile device or via voice control with Alexa and Google Assistant.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express, Discover), PayPal, and flexible financing options like Klarna or Afterpay.